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Find an answer or contact SkinDecode about sign-in, product information, routines, privacy, or account access.

Start with the FAQ

We’ve answered common questions about product details, routine syncing, private photos, reminders, UV, and Skin AI.

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Contact support

A support address must be verified and configured before this page can receive email requests.

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A verified, monitored email address must be added in the website configuration before this page can accept requests. No messages are currently sent or collected here.

Account deletion

Delete your account from Profile → Delete account in the app or use the secure account deletion page.